Onboarding Team Leader

What is Flagstone?

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

Each definition shares a common thread : our unique culture. It’s our pride and joy. And our competitive advantage.

A feel for our culture :

To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth.

That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it.

We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.

But enough about us. Let’s talk about you.

Does this sound like you?

You're an experienced leader with KYC / AML knowledge who always strives for operational excellence, high performance and innovation.

What you’ll do :

• Team Leadership & People Management : Lead, coach, and develop a team of Onboarding KYC Executives (usually 5-7 team members), fostering a high performance culture.
• KYC Compliance & Process Oversight : ensuring adherence from the team and keeping up to date with any regulatory changes, escalating high risk cases where necessary.
• Performance & SLA Management : Tr ack and manage team productivity to ensure SLAs and onboarding targets are consistently met.
• Training & Upskilling : P rovide ongoing coaching and training on KYC best practices, policies, and operational efficiency.
• Stakeholder Management & Collaboration : A ct as the key liaison between the Onboarding, Risk, Compliance, and Sales teams.
• Operational Planning & Resource Allocation : Plan and schedule resources to ensure adequate coverage based on business demand.
• Continuous Improvement & Problem-Solving : I dentify and implement process enhancements to improve efficiency and client experience.

What you’ll bring :

How we reward you :

At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits :

All are welcome.

At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.

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