Relief Security Officer

Job Role: Security Officer

Working Hours: Zero hours

Pay: £13.60 per hour

Location: Gloucester Quays, St. Ann Way, Gloucester, GL1 5SH

Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services, for an experienced security officer to join our established security team based at Gloucester Quays as a Relief Security Officer.

You will be responsible for conducting regular patrols throughout the shopping centre, monitoring activity to ensure a safe and secure environment for all visitors and staff. You will respond promptly to incidents, liaise professionally with members of the public and site management, and maintain accurate records in line with operational procedures. A strong presence, attention to detail, and commitment to upholding site security standards are essential.

As a Relief Security Officer, you will be required to support the site security team by being flexible and reliable to cover shifts as required, this includes working a variety of hours and shifts.

The successful candidate must have a valid SIA Licence as a minimum, with CCTV preferred but not essential as training will be provided.

Duties include:

• Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
  
• Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
  
• Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
  
• Operating and monitoring site CCTV equipment
  
• Completing reports by recording observations, information, occurrences, and surveillance activities
  
• Maintaining organisation's stability and reputation by complying with legal requirements
  
• Contributing to team effort by accomplishing related results as needed
  
• Acting as a first line support to customers and visitors to site, providing a professional and friendly service
  
• Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
  
• Maintaining professional conduct at all times
  

• Full 5-year employment checkable history
  
• Valid frontline SIA licences DS or SG
  
• Customer service experience and confidence to handle conflict in a correct manner
  
• Flexible to meet the job requirements
  
• Excellent communication skills both written and verbal
  
• Smart appearance and be well-groomed
  
• Reliable and punctual
  
• High level of enthusiasm and passion
  
• Ability to work in a fast-moving environment