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Complex and Major Loss Adjuster

Complex and Major Loss Adjuster

Woodgate and Clark LimitedLondon, England, United Kingdom
29 days ago
Job type
  • Temporary
Job description

Woodgate & Clark has been providing loss adjusting services to the UK insurance market for over 40 years and is one of the UK’s leading loss adjusters, offering complete claims solutions to insurance providers in commercial, domestic, marine, and motor sectors. The company specializes in handling specialist and non-standard claims. Currently, we have just under 400 team members across the UK. Since 2015, Woodgate & Clark has been part of the Van Ameyde Group, Europe’s market leader in international claims management, operating across more than 30 territories with 46 companies and over 1500 team members.

In addition to adjusting services, we own a dedicated building repair network, Quadrassist, and provide specialist loss adjusting services in entertainment, events, and advertising through Spotlite Claims.

The Person

  • Ability to work on own initiative.
  • Strong attention to detail with proactive problem-solving skills for complex issues.
  • Ability to lead a team of professionals and work independently.
  • Excellent customer service and communication skills with a positive attitude.
  • Ability to coordinate multiple actions simultaneously.
  • Ability to work towards targets.
  • Flexible approach; willingness to travel throughout the UK as needed.

Responsibilities

The role involves (but is not limited to) :

  • Investigating and managing major & complex loss claims, including site visits.
  • Building rapport and understanding operational impacts on claims, ensuring clarity of cover with Insured, Broker, and Insurer.
  • Gathering sufficient information to set accurate reserves, effectively demonstrating them to insurers.
  • Negotiating appropriate solutions within policy terms.
  • Assessing issues and providing pragmatic solutions for complex claims.
  • Preparing detailed reports covering policy analysis, quantum (including business interruption), recovery, and future actions.
  • Instructing and monitoring experts such as lawyers, forensic scientists, surveyors, damage mitigation specialists, and others as needed.
  • Establishing and agreeing on communication plans with all parties involved.
  • Calculating and approving interim payments and preparing interim reports.
  • Agreeing on and documenting comprehensive final settlements with supporting evidence.
  • Maintaining ongoing professional development regarding technical or legal changes affecting major and complex claims.
  • Ensuring compliance with regulatory requirements and reporting any breaches to the Operational Support and Compliance Manager.

    • Skills and Experience (E : essential, D : desirable)

  • Significant experience in managing major and complex loss adjusting (E).
  • Strong client relationship management skills (E).

    • Education and Qualifications (E : essential, D : desirable)

  • ACILA, ACII, or other relevant professional qualifications or equivalent experience (D).

    • The location for this role is in London, South East, South West.

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    Loss Adjuster • London, England, United Kingdom