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Collections Advisor

Collections Advisor

SearchLeeds, West Yorkshire, United Kingdom
9 days ago
Job type
  • Full-time
  • Permanent
Job description

Debt Management Collections Agent

Salary : £25,000-£27,000 per annum, depending on experience + monthly performance bonus

Location : Leeds, West Yorkshire

Hours : Monday to Friday, 9 : 00am - 5 : 30pm

Full-time, Permanent Position

About the Role

My client is looking for a compassionate and driven individual to join their team as a Debt Management Collections Agent. In this role, you will support customers who are experiencing financial difficulties by helping them find realistic and sustainable solutions to manage their debt. You will play a key part in delivering fair outcomes and building trust with every conversation.

Key Responsibilities

Contact customers via phone, email, and SMS to discuss outstanding debts

Assess individual financial circumstances and agree on affordable repayment plans

Provide clear, accurate information about debt management options and next steps

Maintain detailed and compliant records of all customer interactions

Ensure all activity is in line with FCA regulations and internal policies

Identify and escalate vulnerable or complex cases appropriately

What They're Looking For

Previous experience in debt management, collections, or financial services is preferred

Strong communication and negotiation skills

A calm, empathetic, and professional approach to customer conversations

Ability to handle sensitive situations with discretion and care

Familiarity with FCA guidelines and Treating Customers Fairly (TCF) principles

Proficiency with CRM systems and Microsoft Office

What They Offer

Base salary with performance-based bonuses

25 days annual leave plus bank holidays

Company pension scheme and life assurance

Comprehensive training and ongoing development

Supportive and inclusive team culture

Modern Leeds city centre office with excellent transport links

How to Apply

If you're ready to make a meaningful impact and help people take control of their financial future, I'd love to hear from you. If you are interested in this role, please send your CV to me (url removed)

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion / beliefs, sexual orientation or age

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Collection • Leeds, West Yorkshire, United Kingdom