Digital Programmes Officer (Sutton Trust Online)

Deadline : 5pm, Wednesday 15th October

Sutton Trust Online (STO) has grown into a key strand of the Trust’s programme strategy, serving thousands of students each year through content, events, and interactive learning. The Digital Programmes Officer is an operational role that ensures the platform’s day-to-day activities run smoothly. The post holder will provide logistical, technical, and communications support across the STO programme, acting as a first point of contact for student queries and responsible for maintaining clean and accurate engagement data.

This role offers the opportunity to work at the intersection of education and technology. It is suited to someone with strong organisational skills, confidence using digital tools, and an interest in systems, communications, and platform delivery. The post also supports the Trust’s evaluation work by contributing to data processes and insight generation.

The role is part of Sutton Trust Online (STO), a core part of the Trust’s digital access strategy, supporting thousands of students annually through digital events and engaging content. The Digital Programmes Officer will lead on platform logistics, technical support, and student communications, becoming a first point of contact for students and a steward of accurate data and high-quality content.

It is ideal for someone looking to build experience at the intersection of education, technology and programme delivery, with opportunities to develop skills in CRM systems, online learning environments, and digital communications.

Main duties

Systems and Data

• Ensure data is clean, up-to-date and compliant with internal data architecture and GDPR standards
• Use Salesforce and associated dashboards to manage student data, track engagement and support targeting
• Support evaluation and contribute to analysis of student feedback and engagement data
• Test new features and functionalities
• Support with the utilisation of student feedback to inform platform improvements
• Maintain the STO platform's functionality, coordinating with external tech partners on technical issues

Content and Communications

Delivery Support

Person Specification

We welcome applications from individuals who have experience in :

We are also looking for an individual who :

Terms of Appointment

Interviews : Applications should reach us by 5pm, Wednesday 15th October, with first round interviews held over Zoom on 28 October, and second round interviews held at our London offices on 6 November.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. We particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

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