Senior Care Coordinator

Senior Care Coordinator

Contract : Full-time, Permanent (37.5 hours per week Mon to from 9am till 5pm) Plus on call requirements (One weeknight and 1 in 4 weekends)

Role Purpose

This is a senior role with hybrid responsibilities, combining operational coordination, people leadership and quality assurance. The post-holder will act as a link between carers, clients, commissioners and the branch team, ensuring that services are delivered in line with CQC requirements, contractual obligations and Prestige Nursing & Care standards.

Role Expectations

The Senior Care Coordinator is expected to operate as the first point of contact for operational and quality matters, working alongside and at the direction of the Registered Manager, within the branch on a day-to-day basis. The responsibilities below describe the core activities that will routinely form part of the role.

1. Daily Operational Coordination

• Take day-to-day ownership of the coordination and continuity of all care packages within the branch.
• Produce, amend and maintain care rotas, ensuring safe staffing levels
• Continuity for service users
• Compliance with Working Time Regulations and contract terms
• Respond proactively to short-notice changes including sickness, holidays, client changes and emergencies.
• Act as the first point of escalation for carers regarding rota issues, client concerns or operational difficulties.
• Liaise closely with the Branch Manager regarding capacity pressures, staffing risks and service continuity.

2. Quality Assurance and Field-Based Activity

3. Supervision, Appraisal and Performance Management

4. Recruitment, Induction and Workforce Development

5. Compliance, Safeguarding and Incident Management

6. On-Call / Out of Hours Responsibilities

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