Key Responsibilities
People Management
- Manage individual performance of allocated support resources including regular progress meetings and annual appraisals
- Ensure the smooth induction of new starters and supporting Legal Support Managers in ensuring awareness and understanding of HR, department and client specific policies, procedures and information
- Act as a coach to develop the team to the highest standards
- Identify appropriate training to support personal development through feedback, performance management and continued assessment of training needs
- Pastoral care and wellbeing for the legal support team Management of Support Services
- Manage legal support teams with a focus on service delivery and excellence; resolve issues relating to workflow, resource availability, working relationships, service delivery and HR matters
- Manage resource allocation following planned / unplanned absences to ensure
service levels are maintained with a fair distribution of workload and cover
Work closely with the Legal Support Managers to support wider group. Ensure full understanding of the groups aims and objectivesDevelop relationships and proactively manage services around agreed SLAs / KPIs, and ensure successful team management and workflow allocationsResponsible for ensuring the prioritisation of work appropriately, balancing fee earning work and capacity, liaising with Legal Support Managers on peaks and troughs of activityEnsure all Practice Assistants, Legal Services Assistants and Administrative Assistants work proactively and collectively for the benefit of the business across their team and other teams as appropriateIdentify head count issues to Legal Support Managers and work to create effective solutions and work-sharingParticipate in the recruitment and selection process for team membersKeep abreast of issues, anticipate changes in demand / regulatory changes and effect timely interventions to address the changes, working with Legal Support Managers and Heads to introduce these into the serviceProactively and flexibly work with the other Hub Leaders and Legal Services Managers to improve the quality and efficiency of legal support services provided to the business, ensuring consistency of approachParticipate in legal support team meetingsMaintain appropriate statistics to fit the requirements of KPI / SLA report monitoringApproval of overtimeDevelop and manage the current services being provided as well as considering future changes in line with technology changes and the changing needs of our clients / the business, and liaise with Legal Support Managers on suggested adjustmentsLiaise with Legal Support Managers to co-ordinate desk allocations, moves and changes in conjunction with IT and Business OperationsEnsuring high standards of service are consistently maintained and developedQuality of Service
Drive the delivery of exceptional client service, quality and consistency across team members and ensure processes are developed positively, with best practice shared across the hub and other hub colleaguesEnsure full compliance by the legal teams of our policies and procedures (e.g. Compliance, ISO, Finance), engaging with central teams where appropriateActively support and be a champion for department / firm initiatives, engaging with central teams where appropriate and driving implementation of changesParticipate in department projects, adopting common project methodologies from initiation to completion and ensuring business requirements, objectives and anticipated benefits are understood and achievedAny other duties as required, commensurate with the level of the post Essential Skills & ExperienceExcellent communication skills with the ability to quickly establish credible relationships at all levelsAbility to balance conflicting priorities, be alert to potential problems and challenge working practices;Proactive and collaborativeConfidential and discreet but able to redirect information when appropriate to ensure areas of concern are resolved efficiently and effectivelyAbility to work within and manage effective working processes excellent service deliveryAbility to lead, motivate and develop peopleAttention to detail and the highest quality standardsResilient with the ability to manage or escalate difficult situations effectively and stay calm under pressureGood influencing skillsActs as a role modelCustomer service focused Technical SkillsManagement traits and excellent communication skillsDemonstrable suitability to work in a management role and an ability to communicate effectively at all levelsAbility to build and maintain excellent working relationships with all staff levelsAdvanced Microsoft Office skillsThe Firm
Clyde & Co is a leading global law firm, specialising in the sectors that underpin global trade and commercial activity, namely : insurance, transport, construction, energy, trade and commodities. It is globally integrated, offering a comprehensive range of contentious and non-contentious legal services and commercially-minded legal advice to businesses operating across the world. Clyde & Co is committed to operating in a responsible way. This means progressing towards a diverse and inclusive workforce that reflects the diversity of its communities and clients, using its legal skills to support its communities through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment. The firm has 480 partners, 2400 lawyers, 3200 legal professionals and 5000 people overall in over 60 offices and associated offices worldwide.
Our Values
Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for our clients and our firm. We :
Work as one We are a globally connected team of talented people who act with a firm-first mentality to achieve successExcel with clients We aim high and challenge ourselves to deliver unique excellence for our clients, keeping them at the centre of everything we doCelebrate difference We help each other to be at our best and believe our differences result in greater achievementAct boldly We seek new opportunities, take action and learn as we go, recognising that curiosity drives our development and contributes to growthBusiness Services Competencies
Clyde & Co is committed to providing extensive, personal and professional development opportunities for our people enabling them to be highly effective in their current role as well as assisting them to fulfil their career aspirations.
The competencies are used to inform all aspects of Business Services career development. They vary across levels and different business areas and fall under the following areas :
Technical ExcellencePeople and TeamClient / Stakeholder RelationshipsService Delivery and Commercial AwarenessPersonal Effectiveness