Housing Standards Team Leader

Job Purpose

• ? To support the improvement and upkeep of housing standards and conditions in the private sector in the Charnwood Area.
• ? To Manage, Support and develop the Housing Standards and Private sector Licensing Teams.
• ? To ensure that the housing standards service is delivered smoothly and efficiently in line with policies and procedures.
• ? To deal with complex cases and complaints about housing standards.
• ? To work in partnership with internal and external services and agencies to
• ? support the delivery of the service and related policies, strategies, action plans and initiatives.
• ? Delivery of an effective and appropriate service to all service users, fairly and without discrimination.

Main Duties and Responsibilities

1. Responsible for the day to day running of the Housing Standards service including processing and responding to complaints and enquiries about housing standards and disrepair in the private sector. Including oversight of standards on mobile home and caravan sites.

2. Responsible for the day-to-day management of the Housing Standards Team, including training, guidance, coaching, mentoring, support, and motivation, identifying development needs, and encouraging strong team and cross-team working.

3. Responsible for the day to day running and delivery of the private sector housing licensing schemes including mandatory, selective and additional licensing.

4. Responsible for the day-to-day management of the private sector Housing Licensing Team, including training, guidance, coaching, mentoring, support, and motivation, identifying development needs, and encouraging strong team and cross-team working.

5. Ensure service standards and performance targets are achieved through regular performance monitoring, collation and timely submission of performance reports and returns, and assist in the identification and implementation of corrective actions.

6. Ensure quality and value for money in service delivery, by obtaining feedback from customers, partners, and staff, benchmarking services, and identifying best practice, and assist in the identification and implementation of service improvements.

7. Develop, review, and implement procedure guides to support effective, efficient, and consistent service provision, in line with local and national policies and legislation.

Qualifications

Level 4 certificate or equivalent in Housing, Environmental Health or a related subject.

Certified member of the Chartered Institute of Housing.

Certificate in Housing Health and Safety Rating System competency Or Demonstrable experience identified within the section below.

Experience

Significant experience of delivering Housing Standards and Housing Licensing Service

Experience of resolving complex housing disrepair issues in the privately sector.

Experience of taking enforcement action relevant to Housing standards, including working in partnership with legal services to prepare court documents.

Experience of completing inspections in line with the HHSRS (Housing Health and Safety Rating System) guidelines.

Experience of providing advice and support to landlords in the private sector.

Experience of managing staff.

Experience of managing and improving performance.

Experience of managing and resolving customer complaints.

Experience of managing budgets.

Experience of partnership working across the public and private sector.

Experience of working with individuals and organisations with conflicting priorities to reach a common goal.

Housing Standards Team Leader Housing Standards Team Leader Housing Standards Team Leader

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