Claims Assessor

Job Posting End Date : October 13

The role

What will you be doing?

Position : Senior Claims Assessor

Location : Basingstoke or Dorking with hybrid working

What will you bring?

We’re looking for Senior Claims Assessors to join us here at Unum, where you’ll play a vital role in delivering financial security and support to individuals and families during life’s most challenging times.

You’ll bring proven experience in Income Protection and the ability to manage complex claims with technical precision. Alongside your strong communication skills, empathy, and analytical mindset, you’ll benefit from ongoing development and support to help you grow your career in a purpose-driven environment.

What you’ll be doing :

• Claims Management : Proactively assess claims from both medical and financial perspectives, ensuring accurate interpretation of policy documentation and timely decisions.
• Customer Focus : Deliver exceptional service by maintaining regular, clear communication and adhering to Treating Customers Fairly principles.
• Technical Leadership : Support the Claims team with payment checking, mentoring, and coaching, helping to build technical capability across the department.
• Collaboration : Work closely with rehabilitation teams, clients, and internal stakeholders to promote return-to-work strategies and maintain strong partnerships.
• Continuous Improvement : Contribute to process enhancements, participate in change initiatives, and provide valuable management information.

We’re seeking individuals with :

The ideal candidate will come from a similar background in Group Risk Insurance.

The successful Senior Claims Assessor can expect :

From our experience, this position is commutable from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas.

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Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and / or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.

Company : Unum UK

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