Customer Agent

Customer Agent – Collections

Location : Kilmarnock (Hybrid after 3 months)

Salary : £25,000 + monthly bonus

Are you motivated by targets, driven by results, and ready to earn while you learn?

This is your chance to join one of the UK’s leading organisations in debt recovery and financial services. We’re looking for confident, resilient, and customer-focused individuals who thrive in a fast-paced environment and want to build a rewarding career.

As a Collections Agent, you’ll handle inbound and outbound calls, working with customers to help them clear their debts and move forward positively. You’ll receive first-class training, ongoing support, and clear progression opportunities – all while earning a competitive salary plus monthly performance bonuses.

What’s in it for you?

£25,000 basic salary + monthly bonus

Hybrid working (3 days in office, 2 days at home after 3 months)

28 days holiday (rising to 31 after 5 years)

Company pension (5% employee, 4% employer)

Life Assurance (3 x annual salary)

Free medical, dental, and optical cash plan

Staff discounts with top retailers & online brands

Health & wellbeing programme + Employee Assistance Scheme

Career development via Modern Apprenticeship Scheme

What we’re looking for :

Previous call centre, sales, or customer service experience

Confident communicator with strong people skills

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