Food and Beverage Assistant

Job Description

Food and Beverage Assistant (HOT0CEXX)

Work Locations

Hilton Woking Church Street West Woking GU21 6AX

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

Get ready to be part of something truly extraordinary at Hilton Woking, taking a leading role in Woking's Victoria Square redevelopment. Join us on our journey, where we are committed to fostering a unique team culture, becoming an integral part of the community, and embracing sustainable practices in everything we do.

Our hotel showcases 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breath‑taking views at the chic Sky Bar, LOFT. The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high‑performing team committed to delivering the ultimate guest experience across all areas of our business.

Please note this is a part time opportunity, working 30 hours a week

A WORLD OF REWARDS

• Hourly rate of £12.71
• Uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas

Travel

We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community, you can opt for biking, walking, carpooling, or using public transportation to reduce your carbon footprint, ease traffic congestion, and promote a healthier lifestyle. By choosing sustainable commuting options, you not only contribute to a greener planet but also inspire others to join in creating a more eco‑conscious and vibrant community. As the hotel does not own a car park, a permit can be purchased for a yearly annual fee or daily payment directly to the car park.

What will I be doing?

• Able to work in all areas of Food and Beverage
• Welcome guests in a polite and friendly manner
• Take and deliver customer orders, consistently demonstrating high levels of customer service
• Prepare set ups for tables and/or rooms
• Follow cash handling procedures
• Manage guest queries in a timely and efficient manner
• Up‑sell with latest departmental incentives
• Ensure compliance of brand standards
• Ensure cleanliness of work areas
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

• Commitment to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.