Overview
Join to apply for the Service Engineer role at Johnson Controls .
Role involves maintaining strong relationships with blue chip customers and the maintenance / servicing of CCTV and Access Control systems; there may be a small element of installation / commissioning work. The role requires visiting customer sites, being customer-focused, and working as part of a team while interacting with colleagues, clients, and other trades professionally, presenting a positive image of the Company. The Security Engineer will report to the Service Delivery Manager and coordinate with the Customer Service Team. The successful applicant should be eager to improve skills, seek training on new and existing Enterprise solutions, and develop a career.
Main Responsibilities
- Managing paperwork
- Ensuring customer expectations are met
- Managing workload
- Achieving company KPIs for attendance in line with the clients' Service Level Agreements
- Teamwork and collaboration
- Problem solving
- Customer service
- Understanding and meeting guidelines and standards of work expected by JCI / ISSG
- Maintaining a professional appearance and manner to promote the image of the Company
- Setting a good example to colleagues by observing all company rules and regulations
- Completing necessary Company documentation punctually and in accordance with guidelines
- Observing and adhering to company health & safety guidelines
Qualifications and Experience
Experience : At least three years’ experience within the Security Industry working on CCTV, Access Control and Intruder SystemsPreferred qualifications : FLIR Latitude, CCure and Genetec are not essential but strongly preferred; however, if you have worked on other security systems and can demonstrate the aptitude to learn, we would invest in the necessary trainingSkills : Experience in the Security / CCTV / Access Control sector; Analytical and Diagnostic Skills; Planning; Communication skills, both verbal and written; Time keeping; Flexible approach to work and willingness to work extra hours as required, including occasional out-of-hours / weekend call-outs; Commitment to delivering excellent customer service; Team Player with the desire to share knowledge in a team environment; Self-motivated and confident; Practical and highly adaptable; Cooperative and helpful at all timesExperience
At least three years’ experience within the Security Industry working on CCTV, Access Control and Intruder Systems.
Skills
Experience in the Security / CCTV / Access Control sectorAnalytical and Diagnostic SkillsPlanningCommunication skills, both verbal and writtenTime keepingFlexible approach to work and willingness to work extra hours as required, including occasional out-of-hours / weekend call-outsCommitment to delivering excellent customer serviceTeam Player with the desire to share knowledge in a team environmentSelf-motivated and confidentPractical and highly adaptableCooperative and helpful at all timesSeniority level
Mid-Senior levelEmployment type
Full-timeJob function
Engineering and Information TechnologyIndustries
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