Complaints Handler

Complaints Handler

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Complaints Handler

Location : Ashington

Contract : Permanent

Hours : 37 per week

Salary : £25,947 per annum.

Closing Date : 28th April 2025, 5PM

Are you passionate about delivering excellent customer service? We believe that listening to tenant feedback and experience is invaluable to delivering, shaping and improving our service to customers.

About the role :

Bernicia has an exciting opportunity for a complaints handler who will play a pivotal role in managing customer complaints and compliments across the organisation to meet our policies and regulatory compliance.

You will liaise with colleagues around the business to investigate and co-ordinate a satisfactory outcome for the customer.

The overall purpose of this role ...