Customer Success Manager

We’re looking for a proactive, organised, and customer-focused individual to join our growing team as a Customer Success Manager. This fully remote role is ideal for someone based in the UK who is passionate about helping customers succeed and is ready to grow into a more advanced training and onboarding role over time.

• Manage and maintain the customer database, ensuring records are accurate and up to date
• Build strong relationships with customers and serve as their primary point of contact post-sale
• Handle inbound customer queries via email, phone, and remote sessions
• Deliver ongoing training and support to existing customers to ensure successful software usage
• Assist the sales team by providing product knowledge and attending handover meetings with new clients
• Collaborate with the support and product teams to resolve issues and relay customer feedback
• Monitor customer usage and proactively address adoption or engagement challenges
• Develop a deep understanding of PaperLess software and gradually take on responsibility for training new customers (both online and onsite)

Candidate Requirements:

• Previous experience in a customer success, account management, or client-facing support role
• Excellent communication and problem-solving skills
• Ability to work independently, manage multiple priorities, and stay organised in a remote environment
• A growth mindset with a willingness to learn and take on new responsibilities
• Experience with CRM systems and customer engagement tools
• Knowledge of accounting processes or ERP systems (e.g., Sage) is a strong advantage

Package:

• Fully remote position (UK-based)
• Opportunity to grow into a lead trainer role for new customer onboarding
• Supportive team environment with strong collaboration across departments
• Competitive salary based on experience
• Ongoing training and professional development

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