Customer Support Coordinator

Customer Support Coordinator

Location : Sunderland

Salary : £25,000 - £27,000 per annum

Contract Type : Full-time, Permanent

Benefits : 23 days annual leave + bank holidays, competitive benefits package (see leaflet attached)

Join a FTSE 100 Housebuilder with Fantastic Benefits

Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, problem-solving environment? Were recruiting on behalf of a highly respected FTSE 100 housebuilder seeking a Customer Support Coordinator to join their customer service team. This is your opportunity to play a vital role in delivering a best-in-class customer experience for new homeowners.

Role Overview

As a Customer Support Coordinator, you will take ownership of customer issues, complaints, and tasks once the handover from the Customer Relations team has taken place. Youll be responsible for managing these through to resolution, ensuring prompt action, clear communication, and a strong focus on customer satisfaction.

Your ability to work independently, stay organised, and maintain strong relationships across internal teams and external contractors will be key to your success.

Key Responsibilities

Act as a customer service ...