Customer Success Manager (NOW CLOSED FOR APPLICATIONS)

Customer Success Manager (NOW CLOSED FOR APPLICATIONS)

29th August, 2025

We are looking for a Customer Success Manager to join our incredible team.

• Salary : Starting from £37k (depending on experience)
• Application Deadline : NOW CLOSED FOR APPLICATIONS
• Location : Sheffield, UK (on-site)

How to apply :

Simply send your CV and covering letter to careers@sport80.com explaining why you would be a good fit for the role.

STRICTLY NO AGENCIES.

Role Description :

Our Success : Your Mission

This role will see you play an important part in the growth of the business as a member of the Customer Success Team (CST). Reporting to the Head of Customer Success, you will work closely with our customers (otherwise known as the “Sport : 80 Community”) to ensure they are making the most out of our suite of products, including our flagship system ‘Sport : 80 Platform’. You will also ensure that our high standards of customer service are maintained and that the voice of each and every customer is heard across the business.

Role and responsibilities

Being a member of the Customer Success Team, you will take on a proactive role in the company. You will engage with our community of customers on a daily basis to ensure they are maximising their relationship with us and are making the most out of our technology. This is NOT just a remote support role, it is an opportunity to take ownership of and progress within an important area of our business.

Key responsibilities

Reporting to the Head of Customer Success, you will also be responsible for :

We are looking for an individual with the following background, skills and characteristics :

It would also be a bonus if you had :

UAC (User Acceptance Criteria) is documentation that clearly outlines functional requirements. The documentation is created by Sport : 80 through consultation with the customer. No work is scheduled until the ‘UAC’ is signed off both internally and externally.

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