Site Support Manager

About The Role

Site Support Manager

Salary: £35,000

Location: Yorkshire region (Leeds, Wakefield, Sheffield & Doncaster)

Travel between sites required (driving licence essential due to remote locations)

Key Responsibilities

• Provide mobile leadership and management of soft services FM across multiple sites, working in partnership with customers and static Site Managers
• Lead and manage large janitorial teams to deliver high standards of hygiene, cleanliness, and compliance
• Deliver services in line with FM strategy, site service charters, and service level agreements
• Act as the primary day-to-day interface between customers and service partners across sites
• Ensure full compliance with Health & Safety, hygiene, and COSHH legislation, including audits and statutory requirements
• Monitor, analyse, and report on KPIs and SLAs, using data to drive performance improvements
• Support the management of staffing levels, recruitment, training, induction, and ongoing colleague development
• Manage colleague relations in line with HR policies, promoting equality, diversity, and inclusion
• Drive continuous improvement initiatives to enhance service delivery and customer engagement
• Manage agreed FM projects in collaboration with the Project Team
• Respond effectively to emergencies and urgent operational issues
• Build, maintain, and develop strong customer relationships, adapting priorities to meet customer needs

Health & Safety Champion

• Act as the local H&S lead on site, promoting a strong safety culture
• Carry out regular site inspections, safety walks, and observations
• Support completion and review of risk assessments, SOPs, and SSOW
• Ensure incidents, near misses, and hazards are reported promptly and accurately
• Support investigations by gathering facts, photos, statements, and evidence
• Track and follow up corrective actions to closure
• Support delivery and verification of H&S training and toolbox talks
• Challenge unsafe behaviours and reinforce safe working practices
• Act as the link between site teams and the central QHSE function
• Support audits, client visits, and compliance reviews

About You

We are looking for an experienced and strong supervisor / manager with a background in soft services FM.

You will ideally bring:

• Proven operational experience within soft services FM or large-space cleaning environments (distribution centres desirable).
• Keen commercial awareness with the ability to analyse data and meet KPIs.
• Experienced in team management, colleague development and performance improvement.
• Confident communicator with the ability to influence and build trusted relationships.
• Proactive approach to problem-solving, prioritisation and service excellence.
• Strong commitment to delivering a safe, clean and compliant environment.

About TCFM

TCFM has been delivering high-quality cleaning and FM services for over 60 years. From our humble beginnings, we have grown into one of the UK\'s leading facilities management companies, working with clients across a wide range of sectors.

This is a role where you can make a real impact on one of our most important accounts, using your operational expertise and data insight to drive performance and deliver exceptional results.