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1st Line Support Engineer

Razorblue GroupSalford, England, United Kingdom

28 days ago

Job type

Full-time

Job description

Overview

Join to apply for the 1st Line Support Engineer role at Razorblue Group .

Responsibilities

Provide 1st line technical support to clients — supporting networks, cloud services, infrastructure and connectivity
Troubleshoot and fix technical faults and issues
Respond to client queries and service requests
Assist with user rights, passwords and accounts
Handle basic security administration
Diagnose issues and explain technical details clearly
Occasional onsite visits to clients

Qualifications / Requirements

Strong communication and relationship-building skills

Administering Microsoft Active Directory, Exchange Server & Office 365

CompTIA, Relevant Apprenticeship or higher education

Degree or degree equivalent qualifications is desirable

People-centric approach & service

Competent with Windows desktop & application support

Tablet and mobile device support

Basic network troubleshooting including ping and traceroute

An understanding of Razorblue's business, clients and the market it works in

Active Directory and Exchange administrative skills

Knowledge of Microsoft Group Policy

An understanding of Microsoft Azure AD Sync and Azure AD Connect

Excellent conversational fluency in English to clearly explain complex technical issues

Benefits & Development

Base salary of £26,500 per annum depending on skills and knowledge

25 days holidays per annum + public holidays + the ability to purchase 10 more

Your birthday off

£2000 Referral Scheme Bonus – if you know other techies that want to join us

Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)

Fully funded training and accreditations to expand your skillset

Two paid charity volunteering days per year

Discounted Broadband

Life insurance

Private Health Insurance with Vitality Health

Quarterly team social fund

Cycle to Work scheme

Gear up with the latest tech toys through our partnership with Currys

EV Scheme

Working at Razorblue

We operate a hybrid working policy across most roles, enabling learning opportunities and supporting our culture of teamwork.

We are committed to creating an inclusive and accessible recruitment process. Please reach out if you require any reasonable adjustments to participate in our application or interview process. We\'re here to support you.

We are not looking for the most qualified people, but for those with a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our team\'s drive for learning, resulted in 34 promotions in 2022.

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1St Line Support Engineer • Salford, England, United Kingdom

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