Technical Support Field Engineer

Areas Covering: Glasgow & Edinburgh

Salary: £25,000 - £30,000

SCG Together is seeking a skilled and customer-focused Technical Support Field Engineer to join our team. The role involves providing on-site technical support, installation, maintenance, and fault resolution across customer locations. The successful candidate will represent SCG professionally while delivering high-quality technical service.

Responsibilities:

• Provide on-site technical support, diagnostics, and fault resolution for customer systems and equipment
• Install, configure, and maintain hardware, software, and network infrastructure
• Respond to service requests and incidents
• Troubleshoot and resolve issues efficiently, escalating where necessary
• Carry out preventative maintenance and system health checks
• Accurately document work completed, including reports and service notes
• Maintain a high standard of customer service and communication
• Ensure compliance with health and safety procedures while working on-site
• Work independently in the field while collaborating with internal teams

Skills

Essential:

• Previous experience in a technical support or field engineering role
• Strong fault-finding and troubleshooting skills
• Good knowledge of IT systems, hardware, and networking
• Ability to work independently and manage time effectively
• Excellent customer service and communication skills
• Strong organisational and documentation skills
• Full UK driving licence

Desirable:

• Experience with networking equipment such as routers, switches, and Wi-Fi
• Knowledge of telecoms, VoIP, broadband, or fibre services
• Relevant technical certifications or equivalent experience
• Experience working to SLAs and using ticketing systems

Benefits:

• 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Extra day off for your birthday
• Buy holiday scheme
• Employee Assistance Programme
• Free onsite parking
• Enhanced company sick pay
• Discounted retail vouchers
• Reduced gym membership
• Annual salary review
• SCG mobile benefit
• Employee referral bonus

*Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK.

SCG is proud to be an equal opportunities employer.

We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.