Intensive Case Management Lead Worker x2

About us

Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.

If there ever was a good time to join a new organisation, this would be it, as we embark on our new 10-year strategy for ending homelessness. This is a real opportunity to bring your skills, experience, and knowledge in order to have a positive impact on the lives of individuals who are experiencing homelessness in combination with complex needs and multiple disadvantages. The team also connects with local communities, volunteers, and other organisations, encouraging system change for people facing homelessness.

We will be Bold, Impactful, Collaborative and Equitable in our approach, building on a set of positive behaviours and culture that will help us to secure the right policies, deliver breakthrough services and build a community, helping to end homelessness across Great Britain. Staff, members, and volunteers acting together to be positive, ambitious, and guided by the impact we seek to have.

It’s a scandal that people are homeless. Every day it destroys lives. But we can solve it.

Together, we will end homelessness.

About the role

As an Intensive Case Management Worker, you will work in a psychologically informed way to establish open, trusting and high-quality professional relationships with members. You will work with members who are experiencing homelessness and facing multiple and complex needs, including but not exclusively, mental and physical health needs, substance use difficulties, multiple exclusion and social isolation. You will ensure that each member you work with has a thoughtful and detailed assessment of their needs and strengths and that they are supported with a clear plan to end their homelessness. You will hold a holistic view of a member’s journey with us as part of our ‘one worker, one member’ lead working approach.

About you

We are looking for an experienced, skilled and driven person to join the team as a Case Worker in the Intensive Case Management team. You will have experience of providing flexible, person-centred support to people. You will be joining a highly experienced, motivated and supportive team seeking to improve the quality of life of people experiencing homelessness in London.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including :

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of style="margin-bottom : 10px; margin-left : 16px">

28 days and option to purchase up to 10 additional days leave

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date : Sunday 18 August 2024 (at 23 : 59)

Interviews will be held on Thursday 22 August 2024

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email

For more information about our work please visit :