Service Delivery Manager

Service Delivery Manager – MSP

Brighton, BN1 (primarily on-site, 1 day hybrid)

£50,000 - £55,000 plus benefits

My client is a well-established Managed Service Provider (MSP), supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture.

They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients.

What you’ll be doing

Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support

Driving improvements in service delivery processes, performance, and client satisfaction

Working closely with the Operations Manager and wider leadership team to influence strategy and growth

Managing and reporting on KPIs, SLAs, and service metrics

Ensuring best use of tools and systems, including the ConnectWise suite

Building strong relationships with clients and acting as a trusted point of contact

What We’re looking for

Previous MSP experience – you’ll understand the pace, priorities, and client demands of the MSP world

Strong people leadership skills with a values-driven approach

Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.)

Someone who thrives on building teams, improving processes, and delivering excellent client service

Why Join My Client?

Be part of a growing MSP with a reputation built on long-term client partnerships

A leadership role with real influence and visibility

Supportive, close-knit culture where face-to-face collaboration matters

Competitive salary (£50k+ depending on experience)

Pool car available for client visits

If you’re ready to lead, inspire, and take service delivery to the next level, we’d love to hear from you.

Integral Recruitment is acting as an employment agency in regard to this advertisement