Technical Helpdesk Engineer (Lifts)

At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.

We are currently looking for a Technical Helpdesk Engineer to join our Service team in Ireland. This role is going to cover Dublin and surroundings .

Primary accountability for this role is to provide quality competence support by solving complex technical issues identified on equipment and spreading technical knowledge through the organisation. Technical Helpdesk Engineer is typically involved in call out resolution and in complex technical issues resolution, when a Service engineer does not succeed in solving technical problems.

Key accountabilities at the role :

Provide remote and on site technical support for Service engineers

Help in spare part identification

Support in proximity stock definition for new lifts in service

Provide 24 / 7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs

Create and process cases in Technical helpdesk tool, prepare quality reports after remote support and / or site visits

Propose sales solutions to improve equipment reliability, comfort and safety, help sales in assessing the maintainabili...