Collections & Recoveries Advisor

Overview

Join to apply for the Collections & Recoveries Advisor role at iwoca .

We’re looking for a Collections & Recoveries Advisor. We understand that every account needs to be handled based on their own unique circumstances. With this in mind, we don't use a dialler. We want to prioritise meaningful conversations with our customers and allow our advisors enough time to address the needs of each account.

About Us

Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes. We’ve already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We’ll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service.

Your mission

• Having purposeful conversations with customers in early arrears to recover payment or ascertain the reason for missed payment and scheduling the next steps accordingly
• Building relationships with customers through regular contact to validate, understand and resolve breaches of their loan agreements with customers
• Handling high levels of inbound and outbound calls and sending emails with the greatest level of care, in a diligent, professional and efficient manner
• Negotiating, implementing and monitoring feasible repayment solutions that take into account the client’s circumstances while balancing the best interests of the business
• Working closely with the Collections Team Leader and Collections Specialists to review and develop processes to ensure maximum efficiency
• Ensuring compliance with all appropriate legislation regulatory body guidelines and adhering to our company policies and procedures

Requirements

We look for people who are smart, humble, motivated and who are always looking to improve.

Ideally you'll have :

Don’t take this list as prescriptive : it’s just to give you a sense of who might do well at the job. We’d still love to hear from you if you don’t hit every point on the list, or if you have other experience.

Compensation & Benefits

Compensation Range : £26.5K - £30K

We offer a wide range of benefits :

We also support continuous learning :

Employment details

Visa sponsorship : While we welcome applications from all qualified candidates, for this position we cannot offer visa sponsorship. Candidates should be eligible to work in the UK independently.

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