IT Support Engineer

We are seeking a skilled IT Support Engineer to provide advanced technical support within our organization. This role involves troubleshooting complex IT issues, supporting end-users, and ensuring the smooth operation of the IT Service Desk.

The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently and as part of a team.

This is an office-based role but offers some flexibility.

Experience in IT support within a Retail environment is beneficial but not essential. A solid understanding of networking fundamentals is desirable.

Responsibilities

• Provide support for IT incidents and service requests, including hardware, software, network issues, and manage and document these requests using our Fresh Service ITSM tool.
• Communicate effectively with users to understand their needs and provide optimal solutions.
• Troubleshoot and resolve IT issues promptly, minimizing disruption to business operations.
• Deliver a highly available and well-managed IT service, ensuring compliance with service level agreements (SLAs) and reporting requirements.

Communication & End User Management

Technical Support & Systems Management

Measures of Success

What We Offer

About Us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every nation in the UK. We celebrate garden living all year-round, offering a range of products, services, and experiences that bring communities together. Our stores often feature restaurants or coffee shops, and we are committed to being a great place to work, encouraging our colleagues to thrive and succeed together.

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