IT Operations Support Engineer

The requirements listed in our job descriptions are guidelines, not hard and fast rules. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable and you are in the ballpark experience-wise, we'd love to speak to you!

FanDuel Group is a world-class team of brands and products that deliver sports betting, gaming and entertainment to millions of US sports fans every day. That’s no easy task, and wouldn't be possible without a fantastic team who have helped us pioneer new products and innovative features that make us a leader in the industry. Whether you’re looking for better career progression, improved financial security or just a better sense of belonging, we believe we’ve created a culture in which everyone can succeed, no matter how you got here.

The Position

Joining our IT Operations team, you’ll be on the front line alerting our technology teams to incidents, outages and ongoing issues, and supporting future risk mitigation. Each day is different, and as the company continues to scale, our IT Operations team needs to adapt, which you can get involved with!

Working with a variety of technical teams, you will conduct system analysis of operational issues to include automation, troubleshooting, and problem solving. You’ll be charged with monitoring the production environments, ensuring proactive management of events, active vendor management and proper systems optimization to maximise availability of critical services.

You will have excellent communication skills and the ability to act as liaison, delivering information both to technical and non-technical teams.

This full-time role has a shift pattern of Monday to Friday 0600 - 1400, at least three times per week.

Some of your day-to-day responsibilities will include :

• Proactive monitoring and support of the production environmentsto reduce the potential for errors
• Act promptly on alarms, service degradation and outages, and act as a focal point for outages until restoration
• Maintain a good standard of providing information internally with regards to ongoing issues
• Work with and manage third party relationships and service providers
• Maintain and suggest improvements to the incident and problem processes
• Maintain, escalate and update Ops related tickets and applicable deliverables
• Deliver on KPIs set internally as well as adhere to SLAs with regards to service delivery to other departments

What We’re Looking For

You will have most of the following experience :

What You Can Expect

Diversity, Equity and Inclusion

FanDuel is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.

The requirements listed in our job descriptions are guidelines, not hard and fast rules. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable and you are in the ballpark experience-wise, we'd love to speak to you!

We operate a hybrid model for the majority of our roles.

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