SW-007-RSP-178
Repairs Supervisor – Social Housing
£45,000 per annum
Permanent Position – Company Vehicle Included
Location : Wembley
An exciting opportunity has arisen to oversee a frontline team of up to 15 operatives across various trades, delivering responsive repairs and maintenance services across the Association’s housing stock.
Position Overview
This is a key supervisory role within the property services division, overseeing day-to-day responsive repairs and planned maintenance activities
You will work directly for the Housing Association, ensuring tenant satisfaction, team productivity and service delivery against set KPIs
You’ll be a visible presence in the field, providing leadership to operatives across multiple trades (plumbing, carpentry, decorating, etc.)
The role will be a mix of field-based and office coordination, with flexibility to travel across the local housing portfolio
Key Responsibilities
Lead and motivate a team of 10–15 multi-trade operatives delivering responsive and planned maintenance
Schedule and manage repairs to ensure timely and quality resolution of tenant issues
Undertake regular site visits and inspections, ensuring works are completed to specification
Ensure compliance with health & safety standards and internal procedures including tool box talks, RAMS and safeguarding
Work closely with internal planners, surveyors, customer services and stores to ensure effective coordination
Provide accurate reporting on job status, material use and team performance via PDA and internal systems
Liaise with residents, provide updates and ensure a tenant-focused approach to service delivery
Support operatives with technical queries and escalate complex issues to senior management where required
Contribute to continuous improvement by analysing trends, defects and recurring issues
Ensure works adhere to agreed SORs, budgets, and timescales
What We’re Looking For
Proven experience supervising repairs or maintenance teams within a social housing or local authority environment
Hands-on knowledge of property repairs and building maintenance (e.g. plumbing, carpentry, plastering)
Strong leadership and communication skills – able to get the best out of frontline operatives
Good understanding of housing maintenance systems, KPIs and SOR-based contracts
Excellent time management and ability to prioritise tasks effectively
Familiarity with PDA or job management systems and capable of accurate record-keeping
Health & safety knowledge including risk assessments and safe working practices
Salary & Benefits
£45,000 per annum – permanent full-time position
Company van and fuel card provided for business use
Opportunities for ongoing training and internal career progression
Supportive working environment with a strong team culture
Flexible working across sites in North London
Next Steps
If you’re an experienced Repairs Supervisor ready to lead a team in a secure, well-established housing association, we’d love to hear from you. Apply today and we will contact you to discuss the role in more detail and match your experience with the opportunity.
ITS Property Maintenance are acting as an employment agency for this permanent vacancy.
We specialise in working within the social housing sector with : ✅ Housing Associations ✅ Local Authorities ✅ DLOs ✅ Maintenance Contractors ✅ FM Providers.
We provide staffing solutions for : ✅ Trades & Labour ✅ Supervisory Staff ✅ Operational Leaders ✅ Technical & Support Professionals
Repair • Wembley, Greater London, United Kingdom