Investigation Manager (hybrid)

Investigation Manager (hybrid)
Contract Type
Permanent

Working Pattern
Full time - flexible working may be considered

Working Hours
28-35 hours per week

Salary
£59,449 for remote, Cardiff and Birmingham; £65,394 for London

Location Options
Birmingham with part of the week working from home, Cardiff with part of the week working from home, London with part of the week working from home

Function Type
Investigations

Are you an excellent people manager who has experience of managing a team of Investigators, Lawyers or Case Workers within another Regulator, a Law Firm or similar organisation? We are recruiting Investigation Managers in a range of locations, including remote.

These roles are available in our Assessment and Early Resolution Team (AERT) and our Investigation Teams.

Both full time and part time roles are available.

We receive thousands of reports every year raising allegations of misconduct and regulatory breaches against those we regulate.

AERT

AERT consider these reports first and decide whether the SRA should investigate further. They make enquiries and gather any further information we need for our assessment, identify any potential breach of our rules and prioritise high risk matters. They then consider the strength and quality of the evidence so far and whether the matter is capable of being evidenced. Sometimes we can guide the firm/solicitor to become compliant or change their processes for the future. Taking everything into account, AERT will decide to close the matter or pass it on for a full investigation. The work is high volume and fast paced; we need those with a keen eye for detail and an analytical and curious mindset as every case is different.

Investigation

Matters assessed as serious are passed to our Investigation teams. The Investigation teams manage a caseload of varying complexity, across a multitude of legal areas. They will analyse detailed information to get to the heart of the matter and identify and promptly obtain a range of documentary evidence, including witness statements. They will resolve cases through constructive engagement, with the most serious cases resulting in a regulatory sanction or enforcement action. You can read more about our approach to enforcement here .

At the heart of what we do through the important work in both teams is:

• upholding public trust and confidence in legal services and
• delivering work that is timely, efficient, high quality and customer focused.

What's in it for me?

• Lead a team of Investigation Officers in delivering the SRA's mission of enhancing confidence in legal services, providing quality technical advice, investigation strategy and case direction on a variety of investigations about alleged breaches of our Standards and Regulations.
• Showcase your people management skills by supporting and developing your team to become excellent customer focused Investigators working to the highest standards.
• Be part of the Investigations leadership team and develop and implement changes and improvements to the way we work.
• Work collaboratively with other areas of our organisation to take action to protect the public.

Your role

As an Investigation Manager you will have an integral role in leading and managing a team of Investigation Officers, playing a vital role in helping to deliver high professional standards in the legal profession. Investigation Officers investigate reports about alleged misconduct and breaches of our Standards and Regulations.

As part of a team of around fifteen Investigation Managers you will provide support, development, technical expertise and case direction to between five to eight Investigation Officers.

This is a leadership position which will require you to nurture your team and develop people to deliver high performance, in line with our values which shape everything we do.

You will give support and guidance to your team to make sure quality results are delivered against set objectives/KPIs and that exceptional levels of customer experience are demonstrated.

Working with senior management, you will successfully deliver organisational change programmes within your team and proactively pursue improvements to the way we work.

Your team

Working closely with your team, you will develop an understanding of their individual needs. You will have a strategic yet pragmatic input into your team's work, demonstrating excellent performance and management skills to inspire the best from your team.

You will have accountability and oversight of the progression and quality of investigations handled by your team and you will make sure that cases are managed on time and that quality standards are consistently high.

Excellent interpersonal skills with a proven ability to challenge and influence key stakeholders at every level are key to being successful in this role.

What we're looking for

• Ideally, you will have experience of working in a similar role with another regulator or have had experience of managing Investigators, staff within a law firm or in the legal sector.
• Considerable people management experience in a complex organisation is essential.
• Technical excellence gained from practical experience, to provide sound advice on case direction as well as an understanding of regulatory and operational risk.
• Ability to motivate your team, managing performance through coaching to improve standards and engage staff in their own development.
• A proactive decision maker, capable of identifying risks related to cases and individuals.
• A flexible and tenacious individual, able to adjust your priorities at short notice.

Useful and additional information

There is a Role Profile attached at the bottom of the advert on our website.

We are currently advertising this opportunity on a full or part time basis. Please apply according to your preference. Part time hours would allow for 28-35 hours per week, working across 4 days.

Location

If you are not based within what we consider to be a commutable distance of one of our office locations (Birmingham, London or Cardiff), we may offer you a home-based contract, where you will primarily work from home with occasional requirements to attend the office. If we determine that you do live within a commutable distance to one of our offices, you will be offered a hybrid role, typically involving 1-2 days per week in that office and the remainder working remotely.

If you have any questions that are not answered in the advert or on our website, you can contact us ecruitment@sra.org.uk.

To apply

Please use the apply button at the bottom of the advert on our careers page.

You will need to upload a CV alongside evidence of your knowledge, skills and experience and how they specifically relate to key requirements of the role. Your CV should be no more than 2 pages. The responses you provide in the application form will be used to shortlist your application. Answers to each criterion must be no more than 300 words.

To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages .

Closing date for applications is Monday 2 March 2026 at 9 a.m.

Assessments will likely take place in mid March

Interviews will take place in early and mid April

Previous applicants to this role within the last six months will not be considered.

The SRA is the independent regulator of solicitors and law firms in England and Wales, protecting consumers and supporting the rule of law and the administration of justice. We do this by overseeing all education and training requirements necessary to practise as a solicitor, licensing individuals and firms to practise, setting the standards of the profession and regulating and enforcing compliance against these standards.
We offer an inclusive, supportive and friendly working environment and the chance to develop your career within a professional organisation. We are committed to the health and wellbeing of staff, helping everyone to strike a good balance between personal and professional life.

Additionally, we provide a generous flexible benefits package, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation.

Attached Role Profile
Investigation Manager - Role Profile (June 2024).pdf - 86KB Opens in a new window

Supporting Documents
Investigation Manager - Role Profile (June 2024) - Welsh.pdf - 125KB Opens in a new window

Vacancy closing date: 02/03/2026, 09:00

The Solicitors Regulation Authority is an Equal Opportunities Employer.

Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.

Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.