Area Manager

Excellerate Services Group is a thriving, dynamic place to work.

Our aim is simple; to deliver technology-led and quality-driven cleaning and security services for our clients across the UK and Ireland.

Excellerate Group is a dynamic, technology led market leader for the provision of soft services across the UK and Ireland.

We are an industry disrupter delivering data driven, use based services to clients across a variety of sectors. Our growing success is built on creating bespoke dynamic solutions which have the ability to evolve and flex to the needs of our clients.

Excellerate Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.

Job Title : Area Manager - Surrey Hills and Kent

Location : Surrey Hill, Kent and surrounding areas.

Reporting to : Regional Director

Salary : £35,000 per annum depending on experience

The Opportunity

We are currently seeking an Area Manager who is passionate about service excellence, team leadership, and client satisfaction. If you are proactive, professional, and possess the ability to balance friendliness with assertiveness, this role offers an exciting opportunity to contribute to our growing success.

Key Responsibilities

• Client Relationship Management : Build and maintain strong relationships with clients, ensuring their satisfaction by delivering on contractual SLAs and KPIs.
• Operational Leadership : Oversee the day-to-day operations across various sites, ensuring efficient service delivery by supervising team members, subcontractors, and service providers.
• Team Development : Lead, motivate, and develop your team, fostering a positive work environment that promotes retention and high performance.
• Compliance & Safety : Ensure all operations are conducted in a safe manner, in compliance with company policies, relevant legislation, and financial targets.
• Recruitment & HR : Assist in the recruitment and vetting process, ensuring alignment with company and client policies, and strictly adhere to all HR procedures.
• Coordination & Collaboration : Work closely with our People Services, Payroll, and Operations teams to maintain high standards of service delivery and client satisfaction at all sites.

Role Requirements

Why Join Us?

We are committed to supporting our employees’ well-being and professional growth through our Employee Assistance Programme and a culture that values excellence and innovation. We also offer Cycle to Work and Refer a Friend schemes.