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IT Service Transition Manager

IT Service Transition Manager

Barratt RedrowThornton, England, United Kingdom
1 day ago
Job type
  • Full-time
Job description

Overview

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What you’ll be doing

Supporting the business and our divisional offices. Our Head Office functions cover all departments from our Executive Board through to our support functions such as Group Design and Technical, HR, Health and Safety, IT, Sales and Marketing, Commercial, Procurement, Group Finance, Corporate Affairs, and Legal and Company Secretariat. We also have a specialised function – Barratt Partnerships.

In the position of IT Service Transition Manager, you will be responsible for ensuring that all proposed new services are designed and transitioned to agreed service acceptance criteria aligned to BAU support, availability, stability, security, capacity requirements, cost and budget.

You will work closely with the Solution Delivery, Architecture, Business Change and IT Operations teams and be responsible for defining the scope and producing the appropriate Service Transition documentation & process, dependant on the service or system, and acting as a point of contact throughout the service transition process.

You will be expected to :

  • Be accountable for the end-to-end transition (including Exit criteria where applicable) of all new services into target, meeting the agreed Service Readiness Criteria of the Business, Client and multiple Stakeholders across the organisation.
  • Ensure that service transitions are delivered on time, within budget, and meet the agreed-upon service levels.
  • Collaborate with various project, business and service stakeholders to ensure smooth service transition processes, including service design, service testing, and service deployment.
  • Design, implement and maintain robust transition plans taking into consideration any business activities required to integrate new services into the 'business as usual'.
  • Work closely with Service Delivery Managers and Project Managers to ensure accountability that a solution is supportable and fit for purpose and from both sides deliver regular progress updates on progress.
  • Identify and communicate risks to appropriate stakeholders around service readiness and validate that these are managed through the appropriate framework.
  • Work closely with outsourced partners and managed service providers to ensure seamless integration of their services into the overall IT operations.
  • Develop and implement best practices for service transition and change management processes, aligning with ITIL standards.
  • Work closely with Head of IT Operations to help forecast operational budgets for new services and identify any operational and resource risks.

What You’ll Need

To be successful in the role, we are looking for :

  • Comprehensive knowledge of Service Design & Transition Management processes and standards
  • Good project management skills. Ability to plan, organize, and direct teams in line with changing priorities
  • Ability to identify and raise risks and issues in a timely manner in accordance with a risk management framework
  • Expert knowledge of implementing, maturing and managing ITIL service transition processes in line with modern ITIL frameworks
  • Experience of working with and engaging at senior leadership / Exec stakeholder level
  • Ability to influence key stakeholders as well as wider teams and peers
  • High level of communication, influencing and negotiation skills, coupled with an ability to build effective relationships at all levels with internal and external stakeholders
  • Displays Leadership & Authority with proven ability to lead others under pressure
  • Strong people skills - negotiation, listening, with the ability to work effectively with all levels of the organisation
  • Displays role model behaviour with demonstrated experience and ability to lead teams to common business and IT goals
  • Strong analytical, organization, multitasking and prioritisation skills
  • Innovative, flexible, positive "Can Do" approach
  • Ability to use initiative, prioritise work and make recommendations for process improvements
  • Self-motivator, ability to remain focused when working to specific targets and deadlines
  • ITIL V4 Service Management certification required and exposure to ITIL Specialist modules

    • Benefits

    Our Company and Benefits

    We’ve been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to help us stay one step ahead, and build the homes that Britain needs.

    Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates.

    We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

    As part of working for Barratt Redrow PLC and specifically for this role we offer :

  • Competitive Salary
  • Competitive Bonus Scheme
  • Private Medical Cover - Single Cover
  • Annual Medical Health Assessment
  • 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
  • Choice of Flexible Benefits
  • Enhanced Family Friendly Policies

    • Our Benefits Are Fit To Measure

    Private medical cover, Pension, Annual Health Assessment, Financial Benefits, Lifestyle Benefits and more. Benefits details are provided by the company.

    Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Information Technology

    • Industries

  • Construction

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