Senior Planner

Annual salary : up to £29,000.00

Senior Planner

Location : Gillingham

Full time / Permanent

Salary : £29,000 Per annum

Hours : 42.5 hours Monday - Friday

Mears are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities. We are looking for an organised and proactive Planner to join our local repairs team. You’ll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service.

Duties :

• Lead and manage a team of 5–6 administrators and planners
• Oversee KPIs and maintain the MCM system
• Ensure overdue tasks and performance indicators align with group standards
• Coordinate operatives and subcontractors using MCM to ensure timely, well-equipped job completion
• Achieve performance targets through efficient resource management
• Identify and resolve operational issues in collaboration with the workstream manager
• Monitor workload trends and adjust resources to cover absences and holidays
• Allocate work to subcontractors and order materials in line with procurement policies
• Ensure effective use of IT systems, including PDAs and subcontractor portals
• Provide training and support on system usage where needed
• Maintain a professional and customer-focused approach in all communications
• Uphold health and safety standards and company appearance policies
• Collaborate with all team members to deliver a high-quality service
• Support company policies and procedures, maintain assets, and cover for absent planners
• Attend meetings and training sessions as required

Role Criteria :

Benefits

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.