Account Manager

ACCOUNT MANAGER

KIRKHAM - HYBRID

SALARY UP TO £30K + BONUS

THE OPPORTUNITY :

We are working with a growing technology business that provides Software & ERP solutions and is now seeking a proactive, commercially minded Account Manager to join their team. This is a key role responsible for ensuring clients receive exceptional service, while also identifying opportunities to add further value.

Are you an experienced Account Manager looking to take ownership of a portfolio of established clients? Do you thrive in a customer-focused role where you can build strong relationships, drive revenue growth, and collaborate with multiple internal teams? If so, this opportunity could be perfect for you.

The Role :

As an Account Manager, you will act as the primary point of contact for your assigned customers, ensuring their needs are met and that they gain maximum value from the services provided. You'll nurture long-term relationships, understand client goals, and work closely with internal teams including sales, support, operations, and product development to deliver a seamless service experience.

A core part of this role involves identifying upsell and cross-sell opportunities within existing accounts, preparing proposals, and securing additional business to meet annual revenue targets.

This position suits someone highly organised, confident in communication, commercially aware, and passionate about delivering best-in-class customer service.

Key Responsibilities :

Client Relationship Management

Act as the main point of contact for a designated portfolio of clients

Build and maintain strong, long-term relationships

Respond promptly and professionally to client queries and concerns

Sales & Revenue Growth

Identify opportunities for upselling and cross-selling

Work towards annual sales and revenue targets

Prepare and present tailored proposals, handling negotiations to secure agreements

Service Delivery Coordination

Ensure smooth delivery of services by collaborating with internal operations, support, and product teams

Monitor service levels and address issues proactively

Keep clients updated on service enhancements and product developments

Internal Collaboration

Work closely with cross-functional teams to align on service delivery

Share client feedback to support continuous improvement

Act as a liaison between clients and internal departments to ensure seamless communication

Track KPIs relating to account performance, customer satisfaction, and service delivery

Skills & Experience Required :

Experience in an Account Manager, Client Success, Customer Success, Client Account Manager, Customer Account Manager, Key Account Manager or similar role

Strong verbal and written communication skills

Proven ability in sales, upselling, or revenue-focused account management

Excellent relationship-building skills

Confident problem solver with a customer-first approach

Highly organised, able to manage multiple priorities

Comfortable working cross-functionally with varied internal teams

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