Shop & Workshop Manager

Job Title : Shop & Workshop Manager

Salary : £40,000–£50,000

Location : Coventry

Hours : Rota-based, full-time 42.5 hours per week

Company : Eydens Locksmiths

About the Role

Eydens Locksmiths is seeking a motivated and hands-on Shop & Workshop Manager to oversee the daily operations of their busy workshop and retail front counter. This is a highly customer-facing role requiring strong communication skills, proven face-to-face selling experience, and the ability to lead a team while driving commercial performance.

Key Responsibilities

• Front Counter Leadership : Manage the front counter and act as the primary point of contact for customers, ensuring a friendly and professional service.
• Staff Direction & Planning : Organise staff rotas, allocate daily tasks, and provide ongoing leadership and support to both workshop and shop teams.
• Customer Engagement : Build rapport with customers, handle enquiries, and ensure accurate communication between the workshop and clients.
• Face-to-Face Selling & Upselling : Use your sales skills to promote and upsell products and services, ensuring customers receive the best solutions while increasing business revenue.
• Hands-On Management : Assist the workshop team when needed, contributing to productivity, troubleshooting issues, and ensuring service quality.
• Operational Oversight : Maintain shop standards, manage stock levels, and oversee the smooth running of daily operations.
• Rota Working : Work as part of a rota to ensure consistent cover and exceptional customer service at all times.

Requirements

Benefits