Tenancy Sustainment Team Leader - Homelessness

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Contract typePermanent

As Tenancy Sustainment Team Leader, youll lead, manage and develop a team of Tenancy Sustainment Officers based in Stoke on Trent, providing a point of contact and consistency for our customers from referral to move on. Youll make sure that your team has the right support, training and tools, as well as developing positive relationships with community partners.

£30,437.50 a year

Stoke on Trent

Hours per week37.5

Contract typePermanent

As Tenancy Sustainment Team Leader, youll lead, manage and develop a team of Tenancy Sustainment Officers based in Stoke on Trent, providing a point of contact and consistency for our customers from referral to move on. Youll make sure that your team has the right support, training and tools, as well as developing positive relationships with community partners.

Job Requirements

• Manage the Tenancy Sustainment team, taking the lead on the recruitment, selection and induction of new staff. Youll support staff by setting clear objectives, maintaining good communication and managing workload to make sure cover is always provided.
• Lead on service delivery, including property management and ensuring that the service is high-quality and meets the needs of Concretes customers and overall objectives.
• Work with internal departments to develop monitoring and performance targets, to ensure that the service delivers a high-quality service to all Concrete customers.
• Develop good working relationships with multi-agencies, such as health and social care, Local Authority and housing providers. Youll be an ambassador for Concrete and actively promote the service too.
• Manage referrals into the service, assessing each customers housing needs and making sure the service is right for them.
• Support the Operations Manager where needed, including through regular reporting.
  
  

What Were Looking For

• Educated to GCSE level or equivalent.
• Experience in housing management and working on project delivery.
• Experience of people management and HR processes, and financial processes including expense and invoice processing.
• Charted Institute of Housing (CIH) member, or the willingness to work towards it, would be desirable but not essential.
• Strong self-awareness, self-management skills and professionalism. Strong business acumen and commercial awareness.
• Excellent communication, influencing and negotiating skills.
• Solution focused and able to support a culture of continuous improvement
• An inspirational leader who can empower, develop and coach others.
• Full UK driving licence with access to own vehicle for work.
• DBS check required every three years.
  
  

We also welcome people with transferable skills and lived experienceyour journey can be part of someone elses success story.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! Please note - We will be interviewing as we go along & therefore the vacancy may close early if we find the right person.

#Stoke #StokeonTrent #TenancySustainment #TeamLeader #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis

TITL1_UKTJ

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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