Job Title : CCTV and Telecare OperatorLocation : MedwayReports to : Control Centre Team LeaderContract Type : Temp to PermanentSalary : £24,764.70 per annumSchedule : Rotating shifts covering 24 / 7 - 365 daysKey Responsibilities : Assistive Technology Monitoring :

• Monitor and respond to assistive technology calls, ensuring all interactions are accurately logged.
• Offer reassurance to vulnerable individuals (e.g., elderly, disabled) and coordinate necessary assistance from emergency services or family members.
• Conduct routine equipment tests and report any technical issues to the appropriate manager promptly.CCTV Monitoring :
• Actively monitor public and commercial CCTV systems, identifying suspicious activity or potential security threats.
• Take manual control of cameras as required, document incidents, and escalate issues to the relevant authorities.
• Respond to inquiries from authorised personnel while adhering to Home Office guidelines and Code of Practice.Emergency Call Handling :
• Manage emergency calls from Council Out of Hours services, following established protocols and documenting actions taken.
• Coordinate emergency responses in collaboration with external agencies.
• Undertake additional responsibilities as directed by the Control Centre Team Leader or Customer Delivery Manager.Essential Criteria :
• Strong interest in assistive technology for independent living.
• Genuine passion for helping vulnerable individuals, including those with disabilities, health issues, or the elderly.
• Ability to work under pressure and manage multiple tasks or interruptions simultaneously.
• Excellent communication skills to handle sensitive situations and convey complex information effectively.
• Ability to work autonomously and make decisions based on established protocols without immediate supervision.Experience and Qualifications : Essential :
• General education, including GCSEs in English and Maths (or equivalent).
• Strong analytical skills to interpret complex data and develop effective solutions.
• Good coordination and dexterity in managing CCTV systems and computer-based tasks.
• Must pass Non-Police Police Vetting Level 1 and an enhanced DBS check.Desirable :
• SIA license for CCTV operations.
• Experience in monitoring CCTV systems, with an understanding of data protection and public space surveillance regulations.
• Background in caring roles, such as needs assessments or care planning.Skills :
• Proficient in ICT and assistive technologies.
• Excellent time management and the ability to meet strict deadlines.
• Strong problem-solving skills, particularly in high-pressure situations.
• Proven ability to collaborate with internal teams and external agencies, including emergency services and local councils.Work Environment :
• Schedule : Rotating shifts providing 24 / 7 coverage, including weekends and holidays.
• Physical Requirements : Ability to sit for extended periods in a control room setting and focus on multiple screens.Compensation and Benefits :
• Salary : £24,764.70 per annum.
• Benefits : Death in Service Benefit, 24-hour GP access, Health assessments for night shifts, Counselling services, Free parking, Complimentary tea / coffee, Access to Mental Health First Aiders, Birthday day off, Christmas concessionary day