Collections Team Manager

Collections Team ManagerUp to £35,000 DOEMonday-Friday 9am-5 : 30pmSheffieldDo you have experience working as a Collections Team Manager?If you do, please read on as we are proud to be representing a leading financial services business based in Sheffield that is currently looking to grow its collections team.Based at our modern and easily accessible offices, you’ll be joining a fast-paced customer focused team that deals with customers based across the UK.Collections Team Manager duties :

• Develop and maintain individual and team based performance measurement systems to support the effective management of individual productivity, collection and revenue performance.
• Develop and monitor key performance indicators so as to provide timely management information to the Operations Manager and promote a proactive approach to under performance.
• Assess telephone calls (live and retrospective) and system entries for quality, compliance and effectiveness.
• Provide formal and informal feedback to individuals as necessary.
• Lead performance improvement and personal development activity where necessary.
• Provide management support and collaboration to the Company’s clients.
• Contribute to the development of systems and procedures throughout the business as required.
• Assist the Operations Manager with the day to day management of the collections teams and the development of new processes and procedures.Collections Team Manager benefits :
• Pension scheme
• Life assurance
• 30 days holiday
• Ongoing training / development
• Free On-Site Parking
• Refreshments
• Company Life Assurance Plan
• Smart Casual Dress CodeThe successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.Interested in knowing more?CLICK APPLY & we will be in touch immediately with more information