Customer Service Advisor

Customer Service Advisor - Telephone-Based

Location : BD6, Bradford

Hours : Full-time - 8-hour shifts between 7am and 7pm, Monday to Friday

Start Date : Immediate / October

Contract : Temporary to Permanent

I am currently representing a well-regarded client in the BD6 area of Bradford who is looking to appoint a confident and reliable Customer Service Advisor to join their busy contact team. This is a fantastic long-term opportunity for the right individual, with a permanent position available following a successful temporary period.

Please note : This is a full-time, ongoing role and not suitable for short-term or stop-gap candidates.

About the Role :

You will be responsible for delivering a high standard of service over the telephone, handling a variety of customer enquiries in a professional, efficient, and friendly manner. Working within a supportive and well-structured team, you will play a key role in maintaining strong customer relationships and ensuring queries are resolved accurately and promptly.

Key Responsibilities :

Handling incoming calls from customers with professionalism and confidence

Accurately logging and updating customer records using internal systems

Providing clear information and resolving enquiries within agreed timeframes

Managing your time effectively to meet call targets and response deadlines

Working collaboratively with colleagues across departments

Essential Skills and Attributes :

Confident telephone manner

Excellent verbal and written communication skills

Strong time management and organisational ability

High attention to detail and accuracy

IT literate - confident with basic computer systems and software

Desirable :

Previous experience in a customer service role (telephone-based preferred)

Familiarity with CRM systems or similar database tools

The Offer :

Immediate or October start available

Long-term opportunity with the potential for a permanent contract

Supportive working environment with clear development opportunities

If you are a proactive individual with a passion for customer service and are looking for a stable, long-term role, this could be the opportunity for you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion / beliefs, sexual orientation or age