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2nd Line Technical Support Analyst - Asset Management

2nd Line Technical Support Analyst - Asset Management

Randstad Technologies RecruitmentNorwich, Norfolk, UK
13 days ago
Job type
  • Full-time
Job description

2nd Line Technical Support - Asset Management

My NHS client is looking for a 2nd Line Support Engineer to join their support team with a focus on asset management. You will provide 'second line' technical support to the Trust's IT users located across all sites, including supporting the delivery of efficient and effective hardware asset management processes and systems.

Key Tasks

Ensure a range of IT information is processed in accordance with policies and procedures.

Investigate a range of IT issues.

Advise users on systems / policy.

Develop or adapt a range of software / web pages / information reports, install / maintain a range of hardware and software, analyse a range of information / data, deliver IT training.

Carry out asset management tasks across the life cycle of Trust IT hardware.

Develop an understanding of Digital (IT) asset management functions and requirements. Hardware assets include but are not limited to computer assets, network assets, removable storage assets, peripheral assets, printers and scanners. For this role you MUST be able to drive and have your own transport. Expenses will be paid for all miles travelled.

Essential Skills

Minimum 2 years in IT support experience.

Can Setup and maintain theConfiguration Management Database (CMDB), detailing all hardware assets across the Trust.

MS Windows Operating Systems.

Windows Server and Active Directory.

LAN, WAN, wireless networking, and structured cab...

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2Nd Line Support Analyst • Norwich, Norfolk, UK

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