Admin Assistant

Administration Assistant

Location : Hybrid working – may require some travel around the Stoke-On-Trent area

Hours : Part time, 24 hours per week

Salary : £17,200 pro rata

The role :

We're looking for an organised and dependable Administration Assistant to help coordinate daily operations. This role is key to supporting a well-run, welcoming, and safe environment for individuals in a community setting.

Responsibilities :

• Work closely with colleagues to coordinate property viewings, move-ins, and onboarding
• Stay informed on relevant benefits or entitlements to offer accurate guidance
• Collaborate with external agencies to help residents sustain their homes and avoid financial difficulties
• Support processes to prepare properties for new residents, keeping turnaround times efficient
• Ensure all responsibilities meet required legal, regulatory, and policy standards
• Arrange inspections and address maintenance or repair needs to uphold property quality
• Oversee the provision and upkeep of furnishings, appliances, and communal amenities
• Respond appropriately to reports of issues or disputes, following established procedures
• Handle feedback, concerns, and complaints in a timely and constructive manner
• Monitor and address tenancy breaches in line with relevant frameworks

Keep s...