One Stop - Customer Service Assistant

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One Stop - Customer Service Assistant, Godmanchester

Client: One Stop

Location: Godmanchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 11e727610a48

Job Views: 68

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

One Stop • Godmanchester • Apply by 31-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and contributing to profit delivery.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shift start and end for accurate pay.
• Following security procedures and using safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of managers.
• Following all training to ensure safety and legality.

If the store has a Post Office Local, duties include managing daily operations, requiring passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to suit individual needs, including part-time, job shares, phased retirement, and more. Please discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, Parcelshop, bill payments, lottery, vending, and more. We are part of Tesco, operating independently from our support center in Brownhills, Walsall.

Please Note

Applicants must be above the school leaver’s age for their country. Details available upon request.

Colleague Benefits

• 10% Discount in One Stop
• 10-15% Tesco & Tesco Cafe discounts
• 20% Discount on F&F Clothing in Tesco
• 10% at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care via Vision Express
• Various Tesco Pharmacy discounts
• Cash plan, savings schemes, and more benefits listed in detail

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