Network Administration Advisor

We’re making a difference : Together, we can ensure that there is enough water for everyone, now and in the future.

Are you ready to make a difference behind the scenes in a vital and fast-paced environment? Portsmouth Water is seeking a proactive and detail-oriented Network Administration Advisor to join our team. In this role, you'll play a key part in delivering efficient administrative support to our Network back-office function, helping to ensure the smooth and effective operation of the department. If you’re passionate about organisation, thrive in a collaborative environment, and want to contribute to the essential services we provide to our community, we’d love to hear from you.

What will you be doing?

Key Responsibilities

Delivering excellent customer service when dealing with internal and external customers, providing technical advice on operational matters

Raising and preparing Work Orders containing accurate information for technicians to visit customers properties

Regular communication with colleagues in the wider Network Team to help maintain a professional relationship with internal and external customers

Ensure all Work Orders are prepared in a timely and accurate manner

Logging all written and telephone contacts correctly and in a timely manner on the CRM system

Demonstrate and promote collaborative working

Demonstrate and promote PW Company Values and behaviours

Work collectively and respectively as a team with colleagues in the Network Team

Meet required and agreed performance objectives

Undertake all Department processes, procedures and standards in accordance with specification and to the very highest level

Understand and comply with GDPR

What do you need?

Skills, Qualifications & Competencies

Methodical & organised

Reliable and hardworking

Able to work under pressure within a busy office environment

Capable of multitasking whilst retaining attention to detail

Be able to adapt communication style dependant on the customers needs

Ability to learn new skills

Excellent time management

Confident & strong communicator

Expected to work well within a team and individually as and when required

Ability to understand & assess numerical and statistical information

Sound knowledge of all Business IT systems

We recognise people want to work in a variety of different ways, this means we are happy to consider flexible working arrangements. Please talk to us at the interview about the flexibility you may want.

We support equality, diversity and inclusion and encourage applications from all sections of society. The Company has a responsibility to ensure that all employees are eligible to work and live in the UK.

Due to the high volume of applications received we are unable to respond to unsuccessful candidates. If your application is of interest to us, we will normally contact you within 4 weeks of receiving your application.