Talent.com
This job offer is not available in your country.
Head of Group Operations

Head of Group Operations

edynLondon, England, United Kingdom
14 days ago
Job type
  • Full-time
Job description

Overview

Head of Group Operations at edyn leads the operational strategy and execution across a portfolio of 30 lifestyle aparthotels. You will be responsible for driving operational excellence, guest experience, profitability, and team performance. Leading a team of three generalist Operations Managers, you will ensure consistency, innovation, and agility across all properties, while aligning with brand standards and business goals.

Location & Hours

Based in the London office, 40 hours per week. Travel to other group sites across the UK and Europe will be required as needed.

Key Responsibilities

  • Strategic Leadership

Develop and implement group-wide operational strategies to enhance performance and guest satisfaction.

  • Collaborate with senior leadership on growth initiatives, including new openings, refurbishments, and the delivery of industry-leading standards.
  • Lead change management and continuous improvement projects across the portfolio.
  • Operational Oversight

    • Ensure consistent delivery of brand standards, service quality, and compliance across all aparthotels.

  • Monitor financial KPIs in cost control, guest satisfaction, and revenue generation.
  • Oversee health & safety, risk management, and regulatory compliance.
  • Build the Edyn “ways of working,” including training collateral and SOPs.
  • Drive industry-leading operational excellence across all properties, ensuring Edyn is fit for growth.
  • Team Management

    • Lead, coach, and develop the three Operations Managers to ensure high performance and engagement.

  • Foster a culture of accountability, collaboration, and innovation across property teams.
  • Support talent development, succession planning, and recruitment for key operational roles.
  • Financial & Commercial Performance

    • Work with Finance and Revenue teams to optimise profitability and cost control.

  • Support budgeting, forecasting, and financial reporting processes.
  • Identify and implement cost-saving initiatives without compromising quality.
  • Guest Experience & Brand Standards

    • Champion a guest-centric culture across all properties.

  • Ensure consistent delivery of lifestyle brand values and service ethos.
  • Deploy brand auditing across properties, ensuring value for both guests and investors.
  • Cross-Functional Collaboration

    • Partner with Marketing, HR, IT, and Development teams to align operations with broader business goals.

  • Act as a key stakeholder in systems implementation, digital transformation, and sustainability initiatives.
  • Stakeholder & Owner Relations

    • Act as the primary point of contact for ownership groups, ensuring transparency and trust.

  • Deliver clear, data-driven reports on performance, strategy, and key initiatives.
  • Collaborate with corporate teams in Revenue, Marketing, Finance, and HR to align property goals with business objectives.

    • Qualifications & Experience

    Education

  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field, or 10+ years of relevant industry experience.

    • Experience

  • 5+ years of leadership experience in hospitality, ideally multi-site operations.
  • Proven ability to manage budgets and KPIs with strong commercial acumen.
  • Strong leadership and people management skills.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Comfortable with travel and working in a fast-paced, dynamic environment.

    • Seniority level

  • Executive

    • Employment type

  • Full-time

    • Job function

  • Management and Manufacturing
  • Industries : Travel Arrangements

    • London, England, United Kingdom 19 hours ago

    London, England, United Kingdom 1 week ago

    London, England, United Kingdom 2 days ago

    London, England, United Kingdom 2 weeks ago

    London Area, United Kingdom $105,000.00-$115,000.00 2 weeks ago

    We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    #J-18808-Ljbffr

    Create a job alert for this search

    Group Head Of • London, England, United Kingdom

    Related jobs
    • Promoted
    Head of Global Operations

    Head of Global Operations

    Xpertise RecruitmentLondon, England, United Kingdom
    Full-time
    Get AI-powered advice on this job and more exclusive features.This range is provided by Xpertise Recruitment.Your actual pay will be based on your skills and experience — talk with your recruiter t...Show moreLast updated: 30+ days ago
    • Promoted
    Head of Operations

    Head of Operations

    GallagherLondon, England, United Kingdom
    Full-time
    Artex Risk Solutions is seeking an experienced Head of Operations to join our EMEA team.In this role, you will act as the central point of contact for all EMEA jurisdictions, driving the execution ...Show moreLast updated: 9 days ago
    • Promoted
    Head of Operations

    Head of Operations

    Falmouth Fairfax Real Estate RecruitmentLondon, ENG, UK
    Full-time
    A highly respected, award-winning property advisory and management firm, renowned for its expertise in the realm of luxury residential, mixed-use, and branded developments, is seeking a Head of Ope...Show moreLast updated: 22 days ago
    • Promoted
    Head of FP&A, Hospitality Group, London, £90,000

    Head of FP&A, Hospitality Group, London, £90,000

    Corecruitment International CareersTwickenham, London, UK
    Full-time
    Hospitality Group, London, £90,000.We are seeking a highly skilled and motivated Head of FP&A to join the finance team of this incredible Hospitality group. The ideal candidate will be responsible f...Show moreLast updated: 9 days ago
    • Promoted
    Head of Global Groups Division

    Head of Global Groups Division

    Travel Trade Recruitment CareersWest London, London, UK
    Full-time
    Are you an experienced leader in travel sales and operations? We're looking for a dynamic Head of Global Groups Division to lead a growing international team and shape the future of this well-estab...Show moreLast updated: 11 days ago
    • Promoted
    Head of Operations

    Head of Operations

    LocktonLondon Area, United Kingdom, United Kingdom
    Full-time
    The purpose of this role is to support the COO in delivering the operational strategy for the people solutions team.You will be required to provide support in maximising efficiency of current syste...Show moreLast updated: 5 days ago
    • Promoted
    Head of Retail Operations

    Head of Retail Operations

    Zachary Daniels CareersRadlett, Hertfordshire, UK
    Full-time
    Zachary Daniels is proud to be retained by a purpose-led, FCA-regulated retailer in the search for a senior national sales leader. We're seeking an experienced and values-driven Head of Retail Opera...Show moreLast updated: 30+ days ago
    • Promoted
    Head Of Engineering Operations

    Head Of Engineering Operations

    Mansell Recruitment GroupRedhill, Surrey, UK
    Full-time
    Overview This is an excellent opportunity for an experienced operations leader to join a growing engineering and manufacturing business. The role would suit someone with a background in electro-mech...Show moreLast updated: 3 days ago
    • Promoted
    Head of Global Groups Division

    Head of Global Groups Division

    Travel Trade Recruitment LimitedChiswick, Greater London, UK
    Full-time
    Are you an experienced leader in travel sales and operations? We're looking for a dynamic Head of Global Groups Division to lead a growing international team and shape the future of this well-e...Show moreLast updated: 10 days ago
    • Promoted
    Head of Operations (luxury developments)

    Head of Operations (luxury developments)

    Falmouth Fairfax Real Estate RecruitmentCity of London, ENG, UK
    Full-time
    A highly respected, award-winning property advisory and management firm, renowned for its expertise in the realm of luxury residential, mixed-use, and branded developments, is seeking a Head of Ope...Show moreLast updated: 10 days ago
    • Promoted
    Head of Group Reporting

    Head of Group Reporting

    Cedar Recruitment CareersWeybridge, Surrey, UK
    Temporary
    Cedar is working with a large, well-established industrial manufacturing group to secure an Interim Head of Group Reporting. The role is based in Surrey on a hybrid pattern (3 days per week in the o...Show moreLast updated: 10 days ago
    • Promoted
    Head of Operations

    Head of Operations

    Houst Limited.London, England, United Kingdom
    Permanent
    You’ll be part of the SLT, responsible for performance, process, and people, driving impact at scale.This is a high-impact role for someone who thrives in ambiguity, leads from the front, and knows...Show moreLast updated: 30+ days ago
    • Promoted
    Head of Operations

    Head of Operations

    Urban Jungle Services Ltd.London, England, United Kingdom
    Full-time
    At Urban Jungle, we’re making insurance fair - to people, planet and wallets.We're one of the fastest-growing businesses in the UK, working to fix one of the biggest industries in the world.We put ...Show moreLast updated: 30+ days ago
    • Promoted
    Head of Global Groups Division

    Head of Global Groups Division

    Travel Trade RecruitmentLondon, ENG, UK
    Full-time
    Are you an experienced leader in travel sales and operations? We're looking for a dynamic Head of Global Groups Division to lead a growing international team and shape the future of this well-estab...Show moreLast updated: 10 days ago
    • Promoted
    • New!
    Head of Operations

    Head of Operations

    Mansell Recruitment Group PlcRedhill, ENG, UK
    Full-time
    This is an excellent opportunity for an experienced operations leader to join a growing engineering and manufacturing business. The role would suit someone with a background in electro-mechanical or...Show moreLast updated: 10 hours ago
    • Promoted
    Head of Operations - Warehousing (Pharma)

    Head of Operations - Warehousing (Pharma)

    Pod TalentGreater London, ENG, UK
    Full-time
    Head of Operations - Warehousing (Pharma).North-West London (with some national travel).We’re pleased retained exclusively with a growing pharmaceutical distribution business on their search ...Show moreLast updated: 23 days ago
    • Promoted
    Group Head of Operations

    Group Head of Operations

    SJR PartnersBrentwood, Essex, United Kingdom
    Full-time
    Group Head of Operations Global Role | Strategic Impact | Aerospace Supply Chain Excellence Location : Flexible with global travel Reporting to : Chief Operating Officer Are you ready to shape the fu...Show moreLast updated: 20 days ago
    • Promoted
    Head of Operations

    Head of Operations

    HoustLondon, England, United Kingdom
    Permanent
    As Head of Operations, you will be a key member of our Senior Leadership Team.You will own the strategy and execution across all operational functions, drive performance through data and systems, a...Show moreLast updated: 30+ days ago
    • Promoted
    Head Of Operations

    Head Of Operations

    Marble Talent Group LtdCity Of London, England, United Kingdom
    Full-time
    Oversee multi-site operations : ensuring availability, service standards, on-time delivery, and cost efficiency.Plan and optimise schedules, routing, and stock flows to manage demand peaks.Analyse t...Show moreLast updated: 3 days ago
    • Promoted
    Head of Operations

    Head of Operations

    CV ScreenChelmsford, Essex, UK
    Full-time
    We are seeking an experienced Head of Operations to oversee day-to-day business functions, including logistics, warehousing, office management, health & safety, and site facilities, for this fantas...Show moreLast updated: 30+ days ago