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Front of House Manager

Front of House Manager

One Warwick Park HotelTunbridge Wells, Kent, UK
15 days ago
Job type
  • Full-time
Job description

As Front of House Manager, you will take ownership of the day-to-day running of our boutique hotels reception and housekeeping departments. You will ensure an exceptional guest experience from arrival to departure, lead and motivate your team, and act as the main point of contact for our PMS system, Guestline . Your role will be pivotal in maintaining our high standards of service, presentation, and operational efficiency.

Key Responsibilities :

Guest Experience & Front Desk Operations

  • Lead the reception team to ensure smooth check-in / check-out processes.
  • Maintain a warm, welcoming environment for guests at all times.
  • Resolve guest concerns quickly and professionally, ensuring a consistently high level of satisfaction.
  • Ensure concierge-level knowledge of local attractions, services, and hotel offerings.
  • Monitor online reviews and guest feedback to identify areas for improvement.

PMS Management (Guestline)

  • Act as the system lead and primary point of contact for Guestline .
  • Oversee all system setup, staff training, and reporting.
  • Ensure the PMS is used effectively by all team members and updated regularly.
  • Liaise with Guestline support when necessary to resolve issues or explore upgrades.
  • Housekeeping & Presentation

    Oversee daily housekeeping operations, ensuri...

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    Front Of House Manager • Tunbridge Wells, Kent, UK