Technical Pre Sales Consultant

Technical Pre-Sales Consultant - Contact Centre and AI for Customer Experience.

Work from Home, but must be in the UK and able to attend a weekly meeting in London

We are seeking a dynamic and experienced Business and Technical Pre-Sales Consultant with a focus on Contact Centre and AI-driven solutions for Customer Experience (CX). This role requires a blend of business acumen, technical expertise, and excellent communication skills to engage with prospective clients, understand their needs, and provide tailored contact centre solutions using AI technologies for improving customer experiences.

The ideal candidate will have a background in Contact Centre technology and a good understanding of how AI can add value to customer interactions. They will bridge the gap between our technical teams and business stakeholders, demonstrating the value of AI in transforming customer service, engagement, and satisfaction.

Key responsibilities include : -

Pre-Sales Engagement :

Understand clients CX challenges and identify how CCaaS and AI solutions can meet their business goals.

Develop and present tailored demonstrations and proof of concepts etc.

Create proposal including ROI analysis etc.

Technical Expertise : < / p...