Microsoft Dynamics 365 Business Central Support Technician

Microsoft Dynamics 365 Business Central Support Technician

Full-Time

Office locations: Manchester, Preston, Batley

About the Role

We are looking for a knowledgeable and customer-focused Dynamics 365 Business Central (formerly NAV) Support Technician to join our growing team. You will play a key part in supporting our Business Central environment, providing functional and technicalassistanceto end-users, resolving system issues, and helping drive improvements across our ERP landscape.

This role is ideal for someone who enjoys problem-solving, understanding business processes, and working closely with both IT and operational teams.

Key Responsibilities

User Support & Issue Resolution

• Manage day-to-day support tickets (incidents and service requests).
• Diagnose and resolve issues relating to Business Central modules including Finance, Sales, Purchasing, Inventory, and Manufacturing.
• Escalate complex cases to Microsoft or implementation partners whenrequired.

System Configuration & Maintenance

• Carry out basic system configuration, setup changes, and parameter adjustments.
• Support integrations with related systems such as Power BI, Power Automate, and CRM tools.
• Participate in system upgrades, testing cycles, and deployment activities.

Process Improvement

• Analyse existing business processes and recommend enhancements using Business Central capabilities.
• Document system configurations, workflows, and customisations.

Training & Documentation

• Produce andmaintainuser guides, knowledge base articles, and process flow documentation.
• Deliver user training and onboarding sessions to ensure efficient system adoption.
• Work closely with developers to capture requirements for enhancements and custom features.
• Partner with Finance, Operations, and IT teams to support data accuracy and smooth business operations.

Skills & Experience

ERP Functional Knowledge

Experience in one or more Business Central/NAV areas:

• Inventory & Warehouse Management
• Job Costing / Manufacturing (advantageous)

Technical Skills

• Microsoft Dynamics 365 Business Central / NAV
• Basic understanding of AL language (preferred)
• Familiarity with Power BI or Power Automate (a plus)
• SQL queries for troubleshooting
• Report customisation (RDLC / Word layout)
• Azure DevOps for deployment and release tracking

Qualifications

• Degree in Information Systems, Accounting, or a related discipline.
• Preferably certified in:
• Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate

Soft Skills

• Strong analytical and problem-solving skills
• Solid understanding of accounting and operational workflows
• Excellent communication and documentation skills
• Ability to manage and prioritise multiple tasks
• Customer-focused approach

You can also specialise in Finance, Supply Chain, or Technical Consulting (AL development).

We pride ourselves on offering a supportive, flexible, and family-focused work environment, with benefits including:

• Hybrid working with regular office interaction for collaboration and mentoring
• Flexible working plus buy/sell holiday scheme and your birthday off
• Cycle Scheme , Tech Scheme , and Electric Vehicle Scheme (with on-site charging points)
• Company pension with 4% employer contribution (with the option to contribute more)
• Profit Share Scheme
• Annual Charity Challenge with employee-selected causes
• Healthcare/Cashback Plan for you and your children
• Employee Assistance Programme (EAP) including counselling, wellbeing support, and discounts
• Ergonomic home office equipment provided, including riser desks
• Fully funded training and exams , with guaranteed study time and pay increases for certifications
• Regular team events , away days, and Christmas celebrations
• High-spec hardware , regularly refreshed
• Friendly, family-oriented team culture that supports a healthy work-life balance

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