Customer service agent (fully remote)

Onepilot is an innovative company specializing in customer support outsourcing. With a modern, people-first approach, we offer a turnkey solution to help companies manage their customer service in an efficient and high-quality way.

Our mission is to deliver a flawless customer experience for our partners.

We work with freelance agents trained to meet the specific needs of each client. Agents are paid based on performance and can earn a quality bonus . We are committed to providing a flexible, transparent, and rewarding work environment .

Role description

As a Onepilot agent, you work as a freelancer and assist the customers of our clients with their inquiries.

After completing e-learning training for each project, you'll gain access to a knowledge base designed to help you respond efficiently. Using Onepilot’s technology and documentation, you’ll handle customer requests via email, chat, or phone .

You work fully remotely from home and are paid per resolved ticket . The pay depends on complexity , handling time , and your location , and ranges from €0.40 to €2 per ticket .

On average, our agents earn between €15 and €20 per hour .

What we’re looking for

You’re comfortable with technology

You enjoy problem-solving , and you’re curious and dynamic

You’re a strong communicator, both written and spoken

You’re available at least 20 hours per week

What we offer

Set your own schedule

Flexible working hours , Monday to Friday between 7 : 00 a.m. and 1 : 00 a.m.

100% remote work – from wherever you are