Property Advisor

Salary £26,028

Location Head Office - Didsbury

Permanent, Full Time

Reporting to the Contact Centre Manager, the Property Advisor will work as part of the Plumlife Directory To provide an exceptionally high quality first point of contact resolution to a wide range of customer demands via multiple communication channels and prevent unnecessary escalation to colleagues. The Property Advisor will work with customers from across all Plumlife tenures guiding them to use our self-service options.

What you’ll be doing

• To answer a wide range of customer queries over the; phone, email, webchat, SMS and social media channels on matters such as; rent account management, lease and tenancy related issues, resales and staircasing advice, new development information, general enquiries around affordable home ownership products, repairs reports, and complaints, and in the majority of cases providing a resolution at the first point of contact.

To undertake, support and complete all admin functions relevant to the role. To process payments from customers over the telephone. Also to support in the production of reports and management information relating to performance and compliance as required, or as directed by the Contact Centre Manager

What you’ll need

What we need from you

What we give you in return for your hard work and commitment

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work