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IT Support Engineer
Digital WaffleWalsall, West Midlands, UK1 day ago
Salary
£28,000.00 yearly
Job type
- Full-time
- Permanent
Job descriptionExperience in technologies including Windows 10 / 11, Active Directory, Microsoft 365, Cloud Hosting (Azure, AWS), Virtualization Technologies (Hyper-V or VMware), Firewall Management Eager to learn and adapt to new technologies Ability to communicate technical concepts in simple terms Willingness to work flexibly, including occasional high-priority service issues outside of core hours
Job Type : Full-time, Permanent Salary : £28,000 per year Location : Walsall The Role An opportunity has arisen for a skilled IT Engineer to join a technical team providing support and services to customers across the Midlands. This role involves working on various operating systems and hardware, supporting customers via a helpdesk, and delivering on-site assistance when required. A strong focus on customer service and effective resource management is essential. The position involves a mix of office-based and on-site work, with occasional out-of-hours support. Key Responsibilities :
- Supporting Microsoft desktop and server operating systems, including associated hardware.
- Handling technical incidents and service requests.
- Providing escalation support for other engineers.
- Responding effectively to customer inquiries.
Requirements
Desirables
Must hold a valid UK driving ...