Senior IT Field Delivery Engineer Wales

Role : Senior IT Field Delivery Engineer Wales

Location : Field-based (Wales)

Contract Type : Permanent

Salary Package : Competitive base salary plus large company benefits, a flexible benefits scheme, and two paid volunteering days per year

Hours : 9 : 00 am - 5 : 30 pm, Monday to Friday

Role Purpose :

To attend various sites across Wales to provide IT support for hardware and software, ensuring services are delivered efficiently and in line with agreed Service Level Agreements (SLAs).

Please note : Security clearance, or a willingness to apply, will be required for this role.

Key Responsibilities :

• Diagnose, repair, and maintain IT hardware (PCs, laptops, printers, and peripherals) across multiple sites. May also include basic support for servers, AV, telephony, and network infrastructure.
• Resolve operating system and application-related incidents in line with defined procedures.
• Deliver IMAC (Install, Move, Add, Change) work to required specifications.
• Maintain regular communication with relevant internal teams and site contacts throughout the working day.
• Handle part replacements (including RMA generation and physical movement) efficiently and accurately.
• Meet the key performance indicators (KPIs) set for your role.

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