Regulatory Compliance Team Manager

About the Role

and our Ideal Candidate

About the role

The Regulatory Compliance Team Manager is responsible for ensuring the smooth running of the data management system (IDOX). They have direct line management of 3 Regulatory Compliance Officers who provide technical and administrative support to the wider service. The role includes

• Responsibility for managing the IDOX system, ensuring integration with other council ICT systems
• Writing reports to extract information and data for statutory returns, freedom of information enquiries and to help shape the future work of the service
• Working with the wider service to implement improvements in processes
• Providing new user and refresher training to Idox users, regularly liaison with users and provision of information (process notes, FAQs etc.). Enabling users to self-serve to resolve common issues / requirements and assist where more technical input is required
• Managing a team of officers to provide advice and information to service users and high quality technical support
• Managing their own caseload in support of the team

About you

As an enthusiastic, organised person with a passion for providing good customer service you will take pride in motivating your team and have a desire to continuously improve systems and ways of working. You will provide accurate, timely and high quality support to the service, providing data and information across both councils to help shape future service provision and drive forward service improvements.

To effectively do this you will need knowledge and experience of IDOX uniform as well as MS Access reporting tools. Experience of working within an Environmental Health, Trading Standards or Licensing team would be desirable.

You must be organised, self-motivated and be able to work to tight deadlines demonstrating attention to detail and strong customer service skills.

Experience of managing a team would be beneficial, however the team will provide support to those who are taking their first steps into a management role.

About Us The Regulatory Compliance team is part of Regulatory Services, a shared enforcement service across Kingston and Sutton. The team provides high quality technical support services for a range of statutory functions including Licensing, Environmental Health and Trading Standards. Our Offer To You

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include :