S&OP Improvement Manager

About Us

We’re the UK’s leading manufacturer of decorative surfaces and laminate worktops, making more than 100,000 each month. Based in Shildon, County Durham, we’ve been going since the early nineties, but our history goes much farther back. We’re proudly part of Wilsonart Engineered Surfaces, driven by a mission to create surfaces people love, with service they can count on, delivered by people who care. Together we’ve enjoyed 60 years of innovation, design and production of beautiful surfaces with no intention of slowing down. Wilsonart Engineered Surfaces was grown from a little company called Ralph Wilson Plastics founded in Temple, Texas, USA in 1956.

We’re looking for a driven and detail-oriented S&OP and Improvement Manager to lead the development and execution of our Sales & Operations Planning (S&OP) process while driving measurable improvements in On-Time Delivery (OTD) performance for our top revenue-generating customers. This is a strategic, customer-facing role that blends data analysis, cross-functional collaboration, and process ownership to ensure supply chain excellence and customer satisfaction.

Responsibilities

• Lead the development and implementation of a robust S&OP process with an 18-month rolling forecast.
• Translate commercial revenue forecasts into SKU-level demand plans to support material purchasing and stocking strategies.
• Analyse OTD performance and identify root causes for gaps against the 97.5% target.
• Drive OTD improvement initiatives and ensure accountability across internal stakeholders.
• Chair weekly OTD and order book reviews with key customers.
• Communicate material supply risks using a 4-week forward-looking horizon.
• Report monthly on forecast accuracy and lead initiatives to achieve a minimum of 70% accuracy.
• Build and maintain strong relationships with customer supply chain teams to enhance confidence in delivery performance.

Qualifications

Incentives

Contact

Helen Richardson

Wilsonart Ltd | Lambton Street Industrial Estate, Shildon, County Durham, DL4 1PX | ukrecruitment@wilsonart.co.uk

#J-18808-Ljbffr